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We do not issue refunds HOWEVER we’ll gladly exchange unworn, unwashed, or defective merchandise with original tags attached within 14 days of purchase. Footwear must include the original shoe box and duster bag in its original condition. ALL SALE merchandise is non refundable/exchangeable. ALL sale items, discounted items (including items purchased with a discount/promo code), jewelry, panties, home & beauty products, and any other items marked as "Final Sale” cannot be returned or exchanged.